Frequently Asked Questions

Pleasure Toys

Full Return Policy

  • Please record a video prior to opening the package as proof in case there is a missing item or if the product is defective.
  • If you need a return / replacement, send video proof to hello@itsjellytime.com along with your product concern. No video, no replacement/refund.
  • Merchandise must be in original condition with all inclusions intact; items should be returned with original packaging.
  • Online orders may be returned by mail.
  • Combined returns are prohibited.

All returns are handled on a case-by-case basis and ultimately at Jellytime's discretion, including determining whether an item is defective or if damage is caused by user error.

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes.

Jellytime Toy Warranty Info

All Jellytime pleasure toys come with a 6-month warranty that covers manufacturing defects or issues. This doesn’t include damage from misuse, neglect, or regular wear and tear.

If you need a replacement, email us at hello@itsjellytime.com with your proof of purchase and a video of the issue for verification. If your claim is approved, we will send a replacement for free.

To claim product replacement:

  • Return defective item to the Jellytime warehouse at personal cost.
  • Once the defective item is received, Jellytime shall deliver replacement item.
  • Shipment is free for deliveries within NCR only.
  • Return shipping costs are not refundable.

The replacement's warranty will still count from your original purchase date.

All Jellytime pleasure toys are best enjoyed with a lubricant. A pea-sized amount, or more based on personal preference, may be used.

For silicone products like Jellytime's pleasure toys, water-based and hybrid lubricants are generally safe and recommended.

You can use water-based and oil-based lubricants. Do not use silicone-based lubes as it will deteriorate the silicone material of the pleasure toy. For maximum pleasure, we recommend using Jellytime's natural water-based personal lubricant.

Jellytime's pleasure toys are made with body-safe silicone and is safe for all skin types except if the user is allergic to silicone material.

All pleasure toys come with a charger, a velvet pouch and an informational pamphlet.

All Jellytime pleasure toys are water-resistant and can stay protected against low pressure water streams coming from any angle. You can enjoy it while relaxing in the tub.

Rinse the pleasure toy with water to remove any surface debris. Then apply mild liquid soap directly to the toy and lightly scrub. Make sure to rinse off any soap residue completely. Pat dry using a towel and store in the velvet pouch provided.

Do not peel or remove any silicone from the toy. To charge your pleasure toy, slowly insert the long metal plug directly into the designated charging port indicated in the informational pamphlet. This is designed this way to prevent water from entering the device.

Damage due to incorrect charging method disqualifies any product return / replacement claims.

Once plugged properly, a light indicator near the power button will start blinking. Once fully charged, the light indicator will stop blinking and remain on.

Click here to purchase chargers. Please ensure to select the correct variant that matches your pleasure toy.

Lubricants

Jellytime lubricant is FDA-approved, ensuring they meet strict safety and quality standards for your peace of mind.

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns for condoms.

- Please record a video prior to opening the package as proof in case there is a missing item or if the packaging is damaged.
- If you ordered online at itsjellytime.com, Shopee, Lazada or Tiktok Shop and received product that is damaged during shipping, please email hello@itsjellytime.com with the video proof and a proof of purchase within 48 hours of receipt and we will ship you a replacement.
- If you purchased Jellytime condoms products in-store / in-person and the packaging is damaged, please email hello@itsjellytime.com regarding the issue with a video proof for verification. While we cannot refund the purchase, as you are also responsible in checking the integrity of product packaging during physical purchase, we can take some action to help avoid the issue in the future.
- If you have a quality-related issue or concern regarding your product, please email hello@itsjellytime.com. At Jellytime, we take the quality of our products and the health and safety of our customers very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality.

Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not for product replacement.

We've also opted for vegan formulations: you may find animal substances in other lubricants on the market. At Jellytime, we do without!

Jellytime natural water-based personal lubricants does not have any scent. Our products are hypoallergenic and fragrance-free.

Using lubricant during sex enhances pleasure and comfort by reducing friction, increasing sensitivity, and mitigating the risk of injury or irritation. It can also improve condom efficacy, making sex safer by reducing the chance of condom breakage or slippage. Here's a list of ways lubricants can improve your sexual experience:

- Makes solo play smoother and more fun
- Soothes sensitive spots like the clit and frenulum
- A must for safe, comfy and pleasurable anal sex
- Adds extra glide, even if you're already wet
- Safer and gentler than saliva
- Helps prevent condom breakage
- Supercharges your sex toys
- Eases penetration, especially with big endowed partners

Furthermore, lube can address vaginal dryness caused by various factors like hormonal changes, medications, or stress, ensuring a more pleasurable and comfortable sexual experience.

Everywhere and anywhere. All Jellytime lubricants are safe to use all over the body and safe to consume in small amounts.

For silicone products like Jellytime's pleasure toys, water-based and hybrid lubricants are generally safe and recommended.

You can use water-based and oil-based lubricants. Do not use silicone-based lubes as it will deteriorate the silicone material of the pleasure toy. For maximum pleasure, we recommend using Jellytime's natural water-based personal lubricant.

For Jellytime condoms, water-based and hybrid lubricants are generally safe and recommended.

You can use water-based and silicone-based lubricants. Oil-based lubricants, such as petroleum jelly or coconut oil, should be avoided as they can degrade latex and increase the risk of condom breakage. For maximum pleasure, we recommend using Jellytime's natural water-based personal lubricant.

There are really no hard and fast rules when it comes to lubricants. The best thing to do is just relax, enjoy and experiment.

But, when you're trying it for the first time, simply squeeze a pea-sized amount of the lubricant onto your fingertips and gently apply to your intimate areas. It can be used with or without a condom, either when it is already on or before.

Take care not to use too much before you put the condom on, otherwise it may slip off during sex. You can always apply more if you need it.

Condoms

Jellytime Condoms are FDA-approved, ensuring they meet strict safety and quality standards for your peace of mind.

Furthermore, we have chosen the best partner based in Malaysia to design our condoms. They have passed all mandatory regulatory tests and the most demanding safety standards, manufactured to ISO 4074 standards. All Jellytime Condoms are individually and electronically tested to guarantee maximum sensations without compromising on safety.

Jellytime Ultra Thin Condoms - FDA CMDR-2024-03659
Jellytime Extra Feels Condoms - FDA CMDR-2024-03660

Every Jellytime Condom is electronically tested to ensure it's up to the job. A random sample of condoms is also taken from each batch for more rigorous quality tests.

After measuring thickness and length, samples go through the air inflation test to check for burst strength and elasticity.

Water leak testing is also carried out. Sample condoms are filled with water - suspended for one minute and rolled on blotting paper which shows up any leakage.

If the sample fails any of the tests, the whole batch is rejected!

There are currently no specific standards for the manufacturing of condoms for anal sex. For anal sex in particular, application of additional water-based or silicone-based lubricants to the outside of the condom once donned is recommended to help reduce the risk of breakage or slippage of the condom.

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns for condoms.

- Please record a video prior to opening the package as proof in case there is a missing item or if the packaging is damaged.
- If you ordered online at itsjellytime.com, Shopee, Lazada or Tiktok Shop and received product that is damaged during shipping, please email hello@itsjellytime.com with the video proof and a proof of purchase within 48 hours of receipt and we will ship you a replacement.
- If you purchased Jellytime condoms products in-store / in-person and the packaging is damaged, please email hello@itsjellytime.com regarding the issue with a video proof for verification. While we cannot refund the purchase, as you are also responsible in checking the integrity of product packaging during physical purchase, we can take some action to help avoid the issue in the future.
- If you have a quality-related issue or concern regarding your product, please email hello@itsjellytime.com. At Jellytime, we take the quality of our products and the health and safety of our customers very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality.

Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not for product replacement.

Jellytime condoms do not come with a warranty. They do have an expiration date which indicates how long they are expected to remain effective. After the expiration date, the condom's effectiveness in preventing pregnancy and STIs may decrease.

The expiration date serves as a guarantee that the condom will be effective if used correctly within the specified timeframe and if stored correctly.

Ultra Thin is made for the most natural feel for him. It's all about barely-there protection, perfect for those who want to feel everything with less barrier between you and your partner. Maximum sensitivity with every move.

Extra Feels, on the other hand, is designed to turn up the pleasure for her. It’s got ribbing and dots in all the right places to heighten sensation plus a contoured shape that make things even more exciting.

No. The thickness of the condom doesn't necessarily correspond to safety.

All Jellytime Condoms have 0.45g of lubrication, 25% more than other condom brands. Based on personal preference, one may still use a lubricant to increase pleasure. A pea-sized amount, or more based on personal preference, may be applied.

For Jellytime condoms, water-based and hybrid lubricants are generally safe and recommended.You can use water-based and silicone-based lubricants. Oil-based lubricants, such as petroleum jelly or coconut oil, should be avoided as they can degrade latex and increase the risk of condom breakage. For maximum pleasure, we recommend using Jellytime's natural water-based personal lubricant.

Jellytime Condom is generally safe for all skin types. However, it can cause an allergic reaction in individuals with a latex allergy.