Please record a video opening the package as proof in case there is a missing item.

No video, no replacement/refund.

Send the video to hello@itsjellytime.com

If you have purchased a pleasure toy from Jellytime, it has a six-month warranty against defects in materials or workmanship that affect its functionality. Please be advised that this warranty does not cover misuse, neglect, or normal wear and tear damage.

If you need a replacement, send the receipt and a video of the faulty product to hello@itsjellytime.com, so our team can assess if the claim falls within the warranty period.

If deemed acceptable for exchange, Jellytime will provide a replacement free of charge. Shipping cost for replacement will be shouldered by Jellytime for deliveries within NCR. For Jellytime to replace your product, you must return your original toy to the Jellytime warehouse. Note that return shipping costs are not refundable.

If Jellytime replaces your product, the replacement's warranty period will be calculated from the original date of purchase.

All pleasure toys come with a charger, a velvet pouch, and an informational pamphlet.

Your pleasure toy is water-resistant and can stay protected against low pressure water streams coming from any angle. You can enjoy it while relaxing in the tub.

The pleasure toy can be washed with running water and mild soap. After drying, store it in the velvet pouch provided.

Do not peel or remove any silicone from the toy. To charge your Pleasure Toy, just insert the long metal plug directly into the designated charging port. This is designed this way to prevent water from entering the device. 

Pleasure Toys are safe for all skin types for as long as you are not allergic to silicone material.

A vibrator is intended to stimulate external erogenous areas, while a dildo is designed to penetrate intimate areas that are pleasurable for you.

You can use water-based and oil-based lubricants. Do not use silicone-based lubes as it will deteriorate the silicone material of the Pleasure Toy. For maximum pleasure, we recommend using Jellytime's natural water-based personal lubricant.

Click here to purchase Pleasure Toys chargers.